Terms & Conditions

1. About HighPoint Boxes

HighPoint Boxes LLC ("HighPoint Boxes," "we," "us," or "our") provides custom packaging solutions, including custom printed boxes, rigid boxes, folding cartons, mailer boxes, specialty packaging, and related packaging services.

Our products are generally manufactured according to customer provided specifications, artwork, quantities, dimensions, materials, printing requirements, and finishing requirements.

2. Website Information

We make reasonable efforts to ensure that information presented on our website is accurate and current. However, product descriptions, images, specifications, colors, dimensions, lead times, and other information may be subject to change.

Images displayed on the website may be digital renderings, photographs, samples, or illustrative representations. Actual finished products may differ slightly due to materials, manufacturing processes, printing methods, lighting, photography, screen settings, and normal production tolerances.

3. Quotes & Pricing

Quotes are prepared based on the specifications and information provided by the customer at the time of quotation.

Pricing may depend on factors including:

• Product type
• Dimensions
• Quantity
• Materials
• Printing
• Finishing
• Inserts and accessories
• Packaging requirements
• Shipping method
• Delivery destination

Pricing may be revised if customer specifications change or additional requirements are introduced after the quotation is issued.

Unless otherwise stated in writing, a quotation is not a confirmed order.

4. Order Confirmation

An order becomes confirmed only after HighPoint Boxes has accepted the order and any required payment, deposit, artwork, proof approval, or other required information has been received.

Customers are responsible for reviewing their order information before production begins, including product type, dimensions, quantity, materials, printing, finishing, artwork, colors, inserts, delivery address, and shipping method.

Once production has started, changes may not be possible or may result in additional charges and delays.

5. Customer Artwork & Intellectual Property

Customers are responsible for ensuring that all artwork, logos, photographs, trademarks, designs, text, graphics, and other materials submitted to HighPoint Boxes may legally be reproduced and used for the customer's order.

By submitting artwork or other materials, the customer represents that they have the necessary rights, licenses, permissions, or authority to use and reproduce those materials.

HighPoint Boxes does not claim ownership of customer-owned artwork or intellectual property.

6. Artwork Approval & Proofs

Where applicable, HighPoint Boxes may provide digital proofs, artwork previews, specifications, or other approval materials before production.

Customers are responsible for carefully reviewing and approving the final proof.

Once a proof or production specification has been approved, the customer is responsible for errors that were visible in the approved materials, including spelling errors, text errors, incorrect dimensions, artwork placement, logos, colors, missing elements, or other design elements.

Changes requested after approval may require additional costs and may affect the production schedule.

7. Color & Material Variations

Commercial printing and manufacturing processes can produce minor variations between digital artwork, screens, physical samples, and final production.

Differences may occur due to monitor and screen settings, RGB versus CMYK color systems, printing processes, ink and substrate characteristics, paperboard or material variations, lighting conditions, finishing processes, and different production batches.

Minor variations that fall within normal commercial manufacturing tolerances are not considered manufacturing defects.

8. Production Lead Times

Any production timeline provided by HighPoint Boxes is an estimate unless expressly stated otherwise in writing.

Estimated production time may begin only after all required conditions have been satisfied, including order confirmation, payment or deposit, final artwork submission, proof approval, and specification confirmation where applicable.

Production timelines may be affected by artwork revisions, customer delays, material availability, production capacity, holidays, shipping requirements, customs procedures, or circumstances outside our reasonable control.

Estimated production time does not necessarily include shipping or transit time.

9. Quantity Tolerance

Because custom packaging is manufactured using commercial production processes, the final quantity may vary slightly from the quantity ordered.

Unless a different tolerance is expressly agreed in writing, a production variance of up to approximately ±5% may be considered an acceptable manufacturing tolerance.

Customers requiring an exact quantity should discuss this requirement with HighPoint Boxes before placing the order.

10. Shipping & Delivery

Shipping times provided by HighPoint Boxes are estimates and may vary depending on the shipping method, destination, carrier, customs procedures, weather, transportation conditions, and other circumstances.

HighPoint Boxes is not responsible for delays caused by shipping carriers, customs authorities, import inspections, customs clearance, weather, transportation disruptions, incorrect delivery information, or events outside our reasonable control.

Customers are responsible for providing an accurate delivery address and information required for successful delivery.

11. Customs, Duties & Taxes

For international shipments, customs duties, import taxes, brokerage charges, clearance fees, or other destination-specific charges may apply depending on the shipment terms and destination.

Responsibility for these charges will depend on the shipping arrangement agreed upon for the specific order.

Customers are responsible for providing accurate information necessary for customs clearance and complying with applicable import requirements in their destination country.

12. Order Cancellations

Cancellation requests must be submitted to HighPoint Boxes in writing.

If production, procurement, printing, or other work has not started, HighPoint Boxes may, at its discretion, allow cancellation subject to applicable costs already incurred.

Once materials have been purchased, artwork has been processed, production has started, or the order has entered manufacturing, cancellation may no longer be possible.

Any refund or cancellation amount will take into account costs already incurred by HighPoint Boxes in connection with the order.

13. Custom Products & Returns

Because our products are custom manufactured according to customer specifications, custom products are generally not eligible for return solely due to a change of mind, incorrect customer specifications, or a decision that the products are no longer required.

If a customer believes that products contain a manufacturing defect or were produced materially differently from the approved specifications, the customer should contact HighPoint Boxes promptly after delivery.

14. Manufacturing Defects & Replacements

If a confirmed manufacturing defect is determined to be the responsibility of HighPoint Boxes, we may, at our discretion, provide an appropriate remedy such as replacement, re-production, credit, or another reasonable resolution.

Customers should report suspected defects as soon as reasonably possible after receiving the order.

Normal manufacturing tolerances, minor color differences, approved artwork errors, and variations caused by customer provided specifications are not considered manufacturing defects.

15. Customer Responsibilities

Customers are responsible for:

• Providing accurate specifications
• Providing accurate artwork
• Reviewing proofs
• Approving final designs
• Providing correct contact information
• Providing accurate delivery information
• Ensuring rights to submitted artwork
• Communicating special requirements before production

HighPoint Boxes is not responsible for problems resulting from inaccurate or incomplete information supplied by the customer.

16. Website Intellectual Property

Unless otherwise stated, the HighPoint Boxes name, logo, website design, text, graphics, photographs, product presentations, and other original website materials are owned by or licensed to HighPoint Boxes and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit our website content without prior written permission.

17. Customer Confidentiality

HighPoint Boxes understands that customers may provide confidential business information, product concepts, packaging designs, artwork, and other materials.

We will use customer-provided information for purposes reasonably necessary to provide our services and fulfill orders.

Customers should inform us in writing if specific information requires special confidentiality arrangements or a separate confidentiality agreement.

18. Limitation of Liability

To the maximum extent permitted by applicable law, HighPoint Boxes shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of revenue, loss of goodwill, or loss of anticipated savings arising from or related to the use of our website, products, or services.

To the extent permitted by applicable law, HighPoint Boxes' aggregate liability arising from a specific order shall not exceed the amount actually paid to HighPoint Boxes for the portion of the order giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Events Outside Our Control

HighPoint Boxes shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, war, civil unrest, government action, customs restrictions, transportation disruptions, port closures, carrier disruptions, material shortages, equipment failure, labor disruptions, widespread supply-chain interruptions, or other events beyond our reasonable control.

20. Third-Party Services

Our website or services may involve third-party providers, including payment processors, shipping carriers, hosting providers, communication services, and other service providers.

HighPoint Boxes is not responsible for failures, delays, outages, or errors caused solely by third-party services.

21. Privacy

Information submitted through our website may be used to respond to inquiries, prepare quotations, communicate with customers, process orders, provide services, and operate our business.

Our handling of personal information is also subject to our Privacy Policy.

22. Changes to These Terms

HighPoint Boxes may update or modify these Terms & Conditions from time to time.

The updated version will be published on this page and will include a revised "Last Updated" date.

23. Governing Law

These Terms & Conditions shall be interpreted and governed by applicable law, subject to any mandatory laws that may apply to a particular transaction or customer.

Nothing in these Terms is intended to deprive a customer of rights or protections that cannot legally be waived under applicable law.

24. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

25. Entire Agreement

These Terms & Conditions, together with any applicable quotation, order confirmation, approved specifications, invoice, written agreement, or other written terms expressly incorporated into an order, constitute the agreement applicable to the relevant transaction.

If there is a conflict between these Terms and a specific written agreement accepted by HighPoint Boxes, the specific agreement may control to the extent of the conflict.

26. Contact Us

If you have questions regarding these Terms & Conditions or your order, please contact us.